Remove the reviews that break Amazon's rules. Pay only when they're gone.
We get the reviews that break Amazon’s Community Guidelines removed through official channels. No monthly fee — you only pay when one is gone.
Built by Amazon operators, not marketers. 10,000+ Amazon cases solved before Starfix existed.
No power of attorney
You never sign a mandate with a law firm you have never met. We argue the case ourselves, and you approve every single review before it goes to Amazon.
Round two, three and four
A letter is a single shot. Most of what comes down, comes down after the first no — and re-filing with a new argument costs you nothing extra.
Works where the legal route runs out
In the US, Amazon is shielded from liability for what reviewers write, so a letter to Amazon has little leverage there. On amazon.com, guideline enforcement is the route that moves.
Trusted by Amazon brands across the EU, UK & US
Plus brands that prefer not to be named — discretion comes with review work.
Three sellers. Nine marketplaces. Every removal confirmed.
US, UK and EU brands — same method, same proof in your dashboard.
Three brands — use the arrows or pick one.
One brand, nine marketplaces, one engagement. Crushed tablets, broken seals and expiry dates — shipping problems piling up in the product reviews on both sides of the Atlantic.
Box came opened and I have no recourse; tamper seal was broken on one side.Delivery & packaging
The review is only for the condition it arrived in, not the medication.The reviewer says it himself
Expires in 11 months!Best-before date — not the product
They started off cheap then tripled their prices on the refill.Price complaint — not the product
Opened the box and there was powder and broken pills!Transport damage
US supplement listings where a premium price pulls in complaints about jars, seals and missing extras — almost none of it about what is actually in the jar.
Jar was not sealed, [product] was dried upDelivery & packaging
Mine didn’t come with the spoon and not sure how much to take.Missing accessory — not the product
No gold spoon.Order issue — not the product
The jar had leaked and now is unusableTransport damage
GROSS AF!!! InedibleNo usable product information
Missing parts, dried-out glue and claims about the packaging — complaints about the shipment that kept landing in the product reviews instead of in seller feedback.
Originals are German — translated here.
Silicone glue missingIncomplete delivery — not the product
The most important thing is missing from the parcel.Incomplete delivery
The glue had dried out. Possibly a Monday batch.Transport & storage
Stay well away — no CE mark on the packaging, so it isn’t even legal.Unfounded factual claim
We noticed there were only 42 hooks instead of 50.Order issue — not the product
Review wording shortened, product names removed. Most brands we work with prefer not to be named — discretion comes with review work.
Removal is the method. Conversion is the goal.
Years of running Amazon accounts at my agency taught me one thing: listings rarely lose sales in the star average. They lose them in the one-star filter.
So Starfix removes the rule-breaking reviews buyers read right before they buy.
We didn’t start with reviews. We started inside the accounts.
Before Starfix there was SellerVate, our Amazon account-management agency. More than 10,000 solved account cases — blocked ASINs, catalogue errors, compliance, Brand Registry — taught us how Amazon’s teams actually decide. That know-how goes into every Starfix removal, and it is why we don’t hand cases off.
We don’t take on every seller.
Only reviews that break Amazon’s own rules can come down — an honest one-star about your product stays, and no provider can change that. So we audit first and tell you how many of yours actually qualify. When the numbers don’t justify the work, we say so and turn the case down. That answer is free, and sometimes it is no.
Amazon lists us itself. And the specialities in that listing are exactly what a removal case takes — reviews, troubleshooting, account health.
Prices and account data removed from the screenshot.
Account problem beyond reviews? Tell us — our SellerVate team takes it from there.
The tool finds them. We argue them.
Every review is checked individually and reported by hand — backed by thousands of handled cases.
Check
We flag every review that breaks a specific Amazon guideline. Honest criticism stays untouched.
Prepare
Each case is prepared individually and backed with evidence — tailored to the specific violation.
Submit
We file through Amazon's official channels and keep pushing. You only pay for reviews actually removed.
We see Amazon’s standard replies every single day — the copy-paste “we found no violation” that makes most sellers give up. We read it for what it is: a first pass, not a decision. The case gets re-argued, filed on the channel that actually handles it, and escalated until someone looks at it properly. Being stubborn is half the job.
Experience from thousands of Amazon cases
Years of hands-on Amazon operations — exactly where regular Seller Support stops. That experience goes into every single report.
You approve, we write the case and file it. No collecting cases, no handover to a third party, no queue.
That is Amazon’s call, not ours. If a report is rejected, the case goes into the next round with a different argument.
That is the window in which escalations play out and a full catalogue gets worked through. No minimum term — you can stop any time.
Real confirmation from Amazon — content obscured for privacy. Results vary by review and marketplace.
When a review comes down, more than your rating moves.
The average is the number everyone watches — but it’s the smallest part of what a removal changes.
Conversion
Shoppers read the critical reviews first. A rule-breaking 1-star at the top costs sales even when your average looks fine.
Ad spend stops leaking
Every ad click lands on your listing. Cleaner reviews mean the same budget converts more.
What Amazon’s AI repeats
“Customers say” and Rufus learn from review text. Removed content is content they stop showing shoppers.
Ranking follows conversion
More sales per visitor signals a better product to the algorithm — cleaner reviews compound into position.
Copycats lose their script
A visible “scam” or damage review invites the next one. Remove the anchor, stop the echo.
A fair picture for buyers
A shipping complaint says nothing about your product. Removal doesn’t game the rating — it makes it accurate.
The sale is decided in the one-star filter.
Of all shoppers who filter by stars, most open the one-star reviews — and that group converts well above average. They aren’t browsing; they’re checking the worst case right before they buy.
That’s why we don’t rank your reviews by star math. Your audit flags which removable reviews sit where those buyers look — the top of your critical reviews and the text Amazon’s AI summarises — and we work those first. You pay only for the ones that come down.
Read the guide: rating vs. conversion →Why sellers work with Starfix
Review removal is case management, not a contact form. The same people run SellerVate, our Amazon account-management agency, where more than 10,000 cases have been pushed through Seller Central and Seller Support — blocked listings, ASIN reinstatements, flat-file and catalogue errors, compliance, Brand Registry. That is the craft behind every report we file: knowing which team actually reads it, which wording a case needs, and when to escalate instead of simply resubmitting. Most providers send a report and wait. We work the case until it is closed.
You can start today. The first report goes out the same business day.
No Seller Central access, no power of attorney, no contract. One ASIN is enough to begin — and nothing waits for a batch run.
A product link is enough. No account access, nothing to sign, no onboarding call to book first.
Each one checked against the exact clause of Amazon’s Community Guidelines it breaks, and rated High or Medium so you see how strong the case is.
Nothing is reported behind your back. An honest bad review about your product stays — we tell you that instead of billing for it.
Written as a case, not a form: the sentence from the review, the rule it breaks, why it breaks it. No queue, no collecting cases until the batch is full.
Status lands in your dashboard the moment it changes — in progress, removed, or refused.
Confirmed gone, with timestamp in your dashboard. This is the only line you are ever billed for.
Amazon’s standard reply. It is not the end of the case — it is the start of the next round.
We re-file with a new argument and a different angle on the same clause, and keep the case moving until Amazon decides on the merits. Most of what comes down, comes down after the first no.
- Collect every critical review, across all ASINs and marketplaces~1 minper review
- Check each one against the exact Community Guidelines clause it breaks~2 minper review
- Write and file the ones that qualify — roughly one in five~6 minper case
- Log every case, chase it, escalate each rejection with a new argument~2 hper week, ongoing
≈ one working week for a first pass over 500 critical reviews — before a single answer comes back from Amazon. Then next week’s reviews arrive and it starts again.
Under roughly 50 critical reviews, doing it yourself is usually the right call. The guide says so too — it also shows where in-house attempts lose the thread.
In-house vs. Starfix: what it really costsFour reviews out. Two tenths up.
A real listing, before and after. Four reviews broke Amazon’s Community Guidelines, were reported through the official channels and came down.
Before
127 ratings
After
123 ratings
Two tenths of a star sounds small until you see where they came from: every one of the four was a one-star. The share of one-star reviews — the ones shoppers open first — dropped from 14 % to 11 %. Nothing else on the listing was touched: no price change, no new images, no review requests.
Brand and product withheld — we never name clients or their listings. Figures read from the listing before and after the removals. Results depend on the review, the marketplace and the type of violation, and cannot be guaranteed.
Every case visible. Every number yours.
Here’s what you work with once you’re in — from the first scan to the proof behind every invoice.
- Removed on Aug 10, 2026 · 09:42 (timestamp)
- Review link checked — no longer reachable
- Confirmation email sent to you
Good news — Amazon took down the review below. Your invoice follows in a separate email from our payment provider.
This is the dashboard you get access to.
Every product, every critical review, every case — what qualifies, what is with Amazon right now and what is already gone. We built it for our own case work, so every column here exists because an Amazon case needed it.
Your products
+ Add another storefrontStorefrontsEvery marketplace in one account. Same case file whether the review sits on .com, .co.uk or .de.| Product ⇅ | Brand ⇅ | Category ⇅ | Rating ⇅ | Price ⇅ | Critical ⇅ | Challengeable ⇅ChallengeableNot a count of bad reviews. Every critical review is read against Amazon’s Community Guidelines; High and Medium is how strong the case is. | Helpful ⇅ | Removed ⇅ | Cases ⇅ | |
|---|---|---|---|---|---|---|---|---|---|---|
| Test Product 1B0DEMO0001View on Amazon ↗ | Test Brand | Enzymes | 4.61,386 | $19.99 | 52 | 24 / 529 High · 15 Med | 15max 5 | 18 | Removed 18 | Preview ▾PreviewOpen a product and read each flagged review next to the argument we would file with it, then pick what goes out.Sync reviews |
| Test Product 2B0DEMO0002View on Amazon ↗ | Test Brand | Enzymes | 4.64,822 | $29.99 | 202 | 88 / 20241 High · 47 Med | 24max 5 | 71 | Removed 71RemovedConfirmed gone by Amazon, with timestamp. This is the only line you are ever billed for. | Preview ▾Sync reviews |
| Test Product 3B0DEMO0003View on Amazon ↗ | Test Brand | Enzymes | 4.92,241 | $79.99 | 30 | 19 / 3012 High · 7 Med | 4max 4 | 13 | Removed 13 | Preview ▾Sync reviewsSync reviewsRe-scan a listing any time. New critical reviews get checked the day they land, not at month end. |
| Totals, all products | 284 | 131 | 43 | 102 |
We keep building on this. The dashboard is updated continuously with feedback from the sellers who use it — if something is missing for your catalogue, tell us. Built and run by a listed Amazon Service Provider, with 10,000+ solved account cases behind it.
Know exactly which reviews you can get removed
Paste one ASIN — we scan your negative reviews and come back with how many of them break Amazon’s guidelines. No card, no account access.
Questions sellers ask before they start
What makes Starfix different from other review removal services?
Is this against Amazon's rules?
Do I need a power of attorney or a law-firm mandate?
What happens if Amazon rejects a report?
How fast is my case filed?
Do you need access to my account?
What does it actually cost?
Which marketplaces do you cover?
Do you work with agencies?
How many reviews can you remove?
What happens after a review is removed?
How long should I plan to work with you?
Do you work with every seller?
Which of your reviews shouldn’t be there?
Tell us where to look. We check your listings against Amazon’s Community Guidelines and come back with the reviews that qualify — within 24 hours.
Agency or consultant? We work behind agencies too — get in touch and we’ll agree the terms.
How many of your reviews shouldn't be there?
Book a free 15-minute review audit call. We go through your listings together and show you exactly which negative reviews break Amazon's rules — and what they're quietly costing you.
Book a call with Cueneyt
Free 15-min call · No commitment · You only pay for results